terms & conditions

  • A non-refundable deposit of £90 for bouquets and £55 for smaller arrangements is required upon booking. 
  • The remainder of the full balance will be payable when you collect your flowers. 
  • The method of preservation is freeze drying. Upon receipt, your flowers will immediately be preserved and this process is irreversible.
  • During the preservation process the shape and form of your flowers and foliage may shrink as a result of the moisture being removed and there will be some colour changes and the flowers will take on a dried appearance.  Please note that these changes are a completely normal side effect of any type of flower preservation , but we strive to ensure that your flowers retain their original colour. Pink and red flowers tend to darken and white flowers will become cream.
  •  Nationwide deliveries - please email [email protected] and we can arrange to have your flowers collected and delivered to us. Next day delivery will cost between £10-20 Customers pay all courier delivery costs and Petals & Lace are not responsible for bouquets whilst they are in transit.
  • We endeavour to reproduce your bouquet to ensure it closely replicates the original and a degree of artistic interpretation is used in order to achieve this.
  • The preservation process usually takes approximately 16-20 weeks which is dependent upon frame choice and the customer providing any articles they wish to include in the frame.
  • In the event that an order is placed by a third party on behalf of the owner of the flowers, it is the responsibility of the third party to communicate these Terms and Conditions to the original owner of the flowers
  • It is the customer’s responsibility to ensure that your flowers arrive with us in the best possible condition. We cannot accept responsibility for any poor results if your flowers arrive in poor condition. We will contact you immediately if some flowers in your bouquet are too damaged to preserve successfully.
  • We strongly recommend that you personally collect your finished frame from Petals & Lace.
  • We reserve the right to include pictures of your flowers and completed items in our marketing material, on social media and website. Please let us know if you'd rather us not use these pictures.
  • We reserve the right to recycle any flowers if  a frame has not been chosen within 3 months of the date the bouquet was received. We also reserve the right to dispose of your completed frame if not collected within 12 weeks of your advised completion date.